Return & Refund Policy

At Dapmodish, your satisfaction matters to us. If you are not completely happy with your purchase, we are here to make returns and refunds as simple as possible.

1. Returns

We accept returns under the following conditions:

  • Return Period: You have 14 days from the date of delivery to request a return.

  • Item Condition: Returned items must be unused, unwashed, and unworn, with all original tags and packaging intact.

  • Non-returnable Items: We do not accept returns on:

    • Intimate wear (e.g., underwear)

    • Clearance / final sale items

    • Customized or personalized products

How to Return:

  1. Contact us at ardqqnees330@outlook.com with your order number and reason for return.

  2. Our customer service team will provide you with the return shipping address and instructions.

  3. Once your return is received and inspected, we will notify you regarding the status of your refund.

2. Refunds

  • Refunds will be issued back to your original payment method.

  • Processing time: 7–10 business days after we receive your returned item.

  • Shipping costs are non-refundable, unless the return is due to our error (e.g., defective or wrong item shipped).

  • If your order included free shipping but after return the total value falls below the free shipping threshold, the original shipping fee may be deducted from your refund.

3. Exchanges

We currently do not offer direct exchanges. If you would like a different size or color, please return the original item for a refund and place a new order.

4. Damaged or Defective Items

If you received a damaged or defective product:

  • Contact us within 7 days of receiving your order.

  • Provide your order number and clear photos of the issue.

  • We will arrange a replacement or issue a full refund at no extra cost.

5. Return Shipping Costs

  • Customers are responsible for the return shipping costs, except in cases of defective or incorrect items.

  • We recommend using a trackable shipping method to ensure your return reaches us safely.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Re-check your bank or card statement.

  2. Contact your payment provider, as processing times may vary.

  3. If you still have not received your refund, email us at ardqqnees330@outlook.com.

7. Contact Us

If you have any questions about returns or refunds, please contact us:

Dapmodish
31 Wong Chuk Hang Road, Kowloon, Hong Kong SAR
📧 Email: ardqqnees330@outlook.com
📞 Phone: +852 2668 2675